Author Archives: Jim MacQuarrie
For some time now, a self-proclaimed “legal notice” has been circulating on Facebook which purports to prevent Facebook, government agencies and others from invading the user’s privacy by accessing their photos, status updates and other such data. It resurfaces every … Continue reading
Over at Digiday, Curtis Silver looks at the wisdom of responding to customer service issues in public via social media. http://digiday.com/brands/customer-service-social-media/ SPOILER: It’s generally a bad idea.