Author Archives: Jim MacQuarrie

Social Media and Customer Service Go Together Like Peanut Butter and Jellyfish

Over at Digiday, Curtis Silver looks at the wisdom of responding to customer service issues in public via social media. Digiday: Customer Service and Social Media SPOILER: It’s generally a bad idea.

Posted in Blog | Leave a comment

Pay the artist!

Practically every week, one well-meaning friend or another will forward me an announcement about another “art contest” and suggest I enter it. I always have to explain to them why (a) these contests are a scam, and (b) the suggestion that I enter is insulting. Continue reading

Posted in Blog | Tagged , , , , | Leave a comment